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We appreciate you choosing this quality product. We are confident that you will be delighted with the per- formance of the system and the resulting improvement in air quality in your home after it has been installed.

This unit is covered by a 2-year warranty. You should not dismantle or remove any parts of the product other than those instructed in this guide. Tampering with the unit will void the warranty. The valves should be checked periodically to ensure there is air flowing through the system.

Passive House Systems Supply & Installation

If your product has been supplied and installed by Passive House System or an authorised agent it is covered with a two-year parts and labour warranty. If you detect a fault, please contact us on 021 4875297. You will be given guidance over the phone, or an arrangement may be made for a member of our team to visit (call- out charges may apply if a fault cannot be identified).

Supply Only

If your product has been supplied by Passive House System and installed by a third party it is covered by a two-year parts only warranty. If you detect a fault and the product has been installed in accordance to the fitting/wiring instructions, relevant guidance documents and by a competent and qualified person (proof may be required), please return the product to the place of purchase for a replacement.

Warranty Conditions & Exclusions

Please note that a receipt will be required as proof of purchase. Products bought from an unapproved source, including but not limited to auction websites, are not covered by the warranty.

1. The system must be correctly installed and operated according to the instructions contained in the user guide supplied.

2. The warranty will be rendered invalid if the system has been serviced, maintained, repaired, taken apart or tampered with by any person not authorized, which in any way contradicts the instruction guide set out by Passive House Systems

3. The warranty does not cover accidental damage, misuse or abuse.

4. The warranty is in addition to your statutory or legal rights.

Your unit serial number ___________________________________

Warranty Agreement ย 

Please follow the link.